APS has developed a few troubleshooting tips and guides for families to use at home. Doing some basic troubleshooting at home might get your device back in working order much more quickly. These links can walk you through some simple steps to get your device working again.

These guides cover the most common technical problems experienced by our students.  In the event you cannot resolve the issue, you can contact the Escuela Key ITC at keytechhelp@apsva.us.

TROUBLESHOOTING GUIDES

• APS iPad – Getting Started
• Troubleshooting Tips
• GlobalProtect
• Hub
• Canvas
• Install and Update Apps – iPads
• Update iOS
• APS Elementary Online Learning Page

MORE TUTORIALS AVAILABLE AT BOTTOM OF PAGE.

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APS ha desarrollado algunos consejos y guías de solución de problemas para que las familias los utilicen en casa. Resolver problemas básicos en casa puede hacer que su dispositivo vuelva a funcionar mucho más rápidamente. Estos enlaces pueden guiarlo a través de algunos pasos simples para que su dispositivo vuelva a funcionar.

En caso de que no pueda resolver el problema, puede comunicarse con Escuela Key ITC en keytechhelp@apsva.us.

GUÍAS DE RESOLUCIÓN DE PROBLEMAS

• IPad de APS – Introducción
• Consejos para solucionar problemas
• GlobalProtect
• HUB
• Canvas
• Instalar y actualizar aplicaciones: iPads
• Actualizar iOS
• Página de aprendizaje en línea de APS Elementary

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A

App Catalog	Apps Automatically Installed

C

Canvas App – Calendar	Canvas App – Inbox email	Canvas App – Login
Canvas App – Overview	Canvas App – To Do List	Canvas in a browser – Calendar
Canvas in a browser – Inbox email	Canvas in a browser – Login	Canvas in a browser –Overview
Canvas in a browser –To Do List	Canvas on iPad: App vs. Browser

D

Deleting Apps from APS iPad	Deleting iPad Photos/Videos

G

Google Apps: Create a Google File	Google Apps: Install and Login
Google Apps: Share a Google File

H

How to “Forget” WiFi Network

I

iPad App Organization	iPad Clear Passcode	iPad Connection to a WiFi Network
iPad Initial Configuration	iPad Notification Settings	iPad Screenshot
iPad Space and Storage Settings	iPad Text to Speech

M

Microsoft Stream	Microsoft Teams – Joining a Meeting
Microsoft Teams App Login

O

OneDrive – Safari App	OneDrive App – Install and Navigation
OneDrive Overview

P

Photos App on iPad	Power Off iPad
Parent Handbooks (Spanish/English)

R

Recording Audio on an iPad

S

Safari Shortcut on iPad	Screen Recording with iPad	StudentVue App Install and Login
StudentVue Navigation

T

Taking Clear Photos with iPad

U

Upload Camera Roll Pictures to Google Drive

V

View and Edit Photos on iPad